“Making impact starts with self-confidence."
I believe that as designers we have a unique opportunity to change organisations, mindsets and outcomes for people, communities and organisations. But bottom-line thinking and scarcity mindsets won't get us there.
Radical authenticity, creative nourishment and a good dose of business acumen are the key to shifting status quo in our organisations. Yet, most designers get stuck convincing stakeholders of the value of design and struggle to communicate the impact potential of our practice.
If you are ready to practice with impact to help your organisation see and value your work differently - let's talk!
Helping designers get traction in business
Work with me to lead movements that transform.
I am curious and love a laugh just as much as a good challenge. I thrive in ambiguity, continuous change and in places most people find mentally uncomfortable. My favourite place is at the edge of my comfort zone.
During our time together, I'll support you to explore yours.
Why get a Mentor?
Stop fighting the resistance, start leading the revolution!
Are you:
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A CX or Service Design Lead
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currently working in-house (rather than agency)
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In a sole charge role or the only designer in your team
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Passionate about driving change in your organisation
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Committed to your own growth
Is this true for your organisation:
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Change-resistant colleagues and leadership teams
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Lack of empathy for customers and their needs
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Lack of funding for design & innovation projects
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'Don't fix what isn't broken' mindsets
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Fear of customer feedback
THIS PROGRAMME IS FOR YOU!
How a Mentor can help
Practical Advice
Tools & approaches that work. Stories that help you relate.
Growth pathways
For yourself, your practice & your career.
Practice leadership
Explore the cutting edge of your practice & how this shows up.
Impact pathways
Communicate the value of your practice to others.
Confidence preceds success.
Travis Bradberry
Your Options
What you'll get:
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6 online group mentoring sessions up to 60mins where you connect, learn & grow with your peers
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1 x 1 : 1 sessions of up to 30mins to get started on your growth journey
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1 x 1 : 1 session of up to 30mins to commit to your growth journey after the programme
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An action plan to focus your growth journey after the programme
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1 year CX Collective membership to connect you with your tribe and take charge of your learning journey valued at $299
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unlimited e-mail support
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Monthly payment plan available
NZD $999 incl GST
NZD $999 incl GST
Group Coaching
What you'll get:
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6 online group coaching sessions up to 90mins where you connect, learn & grow with your peers
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1 x 1 : 1 wildcard session of up to 30mins to use when you need extra support
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1 x 1 : 1 session of up to 30mins to commit to your growth journey after the programme
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An action plan to focus your growth journey after the programme
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1 year CX Collective membership to connect you with your tribe and take charge of your learning journey valued at $299
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unlimited e-mail support
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Monthly payment plan available
Next intake starts in August!
NZD $2499 incl GST
Personal Mentoring
What you'll get:
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6 1 : 1 mentoring sessions in person or via Zoom of up to 60mins to accelerate your growth journey
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1 x 1 : 1 session of up to 30mins to commit to your growth journey after the programme
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1 x 1 : 1 wildcard session of up to 30mins to use when you need extra support
-
An action plan to focus your growth journey after the programme
-
1 year CX Collective membership to connect you with your tribe and take charge of your learning journey valued at $299
-
unlimited e-mail support
-
monthly payment plan available
Yes, let's talk!
How about we meet via Zoom to see if we are a good fit? Book in our first meeting today!
About Me
I love working with organisations and individuals who boldly imagine new futures and are willing to invest in their growth to make them a reality. Over the past 12 years, I have led large scale change projects in Europe, the UK and New Zealand, with a focus on amplifying the skills and impact potential of those who dare to re-imagine and re-design the status quo.
My mission is to humanise organisations, and amplify the positive impact human-centred economics, community advocacy and personal resilience can have for our organisations and communities.
Past clients include: the European Union, Fonterra, Foundation North, IAG Insurance, Z Energy, Westpac, universities and a number of local New Zealand authorities, among others.
What your peers say about working with me
I worked with Sarah remotely on a project where we collaborated closely between New Zealand and Sydney. Working with her only made the work better - she questions with curiosity and respect, inspires with her desire to experiment and try different approaches, and instills confidence with her diverse experience. It is clear that she is on a mission to humanise how we interact with each other - as peers, with customers, or as service providers. In the time we worked together, she injected leadership, partnership, passion and potent empathy for our customers. She is also a warm, funny and joyful human to work with. I highly recommend Sarah to anyone looking to instil and establish a human-centred mindset within their organisation. She will light, and nurture a fire that will not easily go out!
Dom Gagarin, Senior Service Design @ IAG
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Get in touch!
+64 22 160 7024